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Covid19 Bounce Back: Maximising People Performance

CW CPA combined forces with their partners Hewlett Rand and InvestHK to host a thought-provoking online event for business leaders across the Greater Bay Area during August.  The event considered how HR & Training can support their business transformation and change to bounce back through the Covid-19 pandemic, as employees continue to return to their workplace and employers continue to navigate the ongoing pandemic.

Edith Wong, Chief Marketing Officer opened the event to set the context and Thomas Wong, Partner, CW CPA explained the opportunities ahead for firms in the Greater Bay Area and introduced Richard Lowe, Director of Training and Digital Learning and Angela Tang, HR & Training Consultant from Hewlett Rand who presented their recommendations on how to maximise people performance from trends in the market and working alongside clients to optimise people strategies and skills development.

Survive, Revive and Thrive

Amongst a disruptive backdrop, Richard and Angela reflected on challenges employers had faced and that the one certainty is that employers that adapt and manage change well will Survive, Revive and Thrive. They highlighted that whilst the immediate impact of CV19 sent businesses into survival mode, with many having to take decisive measures to stabilise cash flow, using reserves and draw off Government financial rescue packages and job retention schemes, the world will now recalibrate. As managers and employees continue to return to their workplaces, we will move into a phase where businesses can begin to look further ahead, to revive and adapt to their ‘know new normal’.

5 Key Areas for HR & Training Focus

In addition to workplace Covid-19 compliance, Hewlett Rand suggests focussing on 5 key areas where HR & Training teams can help their organisations to rebuild, re-engage and upskill teams.

1.      Leadership : Firstly, to upskill leadership teams to ensure they have the capabilities to keep their teams safe, healthy and well and to bring leadership teams together to pivot their business strategies so that HR & Training teams can align people strategies for success.

2.      Structures : Many organisations are now streamlining workforce structures with leaner management hierarchies, virtual workers, fluid workplaces and flexible working. Whilst this will bring challenges is it also bringing opportunities to redistribute their workforce.

3.      Processes : Now is a time where HR & Training professionals should review and re-engineer their HR & training processes to make efficiencies for working virtually. Reviewing the employee life cycle to identify ways to optimise productivity through enhancing onboarding, performance management and recognition practices.

4.      Technology : Employers should now reflect on whether their HR & Training technologies will deliver what they now need, to harness more autonomous features that will support line managers and employees. Also to now embed digital skills for technologies that have been harnessed during the pandemic, to upskill remote people management skills, virtual team working skills and digital capabilities needed to work effectively with customers.

5.      Culture : Finally, Employers will need to reflect on how they re-engage employees with their purpose, vision and values in their ‘known new normal’ to rejuvenate a high-performance culture.

Overall attendees felt their employers were embracing the new way of working Covid-19 had imposed, but more work is now needed to re-engage, re-connect and upskill their teams and a general recognition that the new world of work has been unequivocally remodelled by the pandemic.

Covid1-9 Bounce Back HR & Training Checklist

To receive our one page Covid19 Bounce Back HR & Training Checklist following our webinar, email equiry@hrandtrainingsolutions.co.uk

For HR & Training support, contact:

Richard Lowe, Director of Training and Digital Learning, Hewlett Rand, UK


 Angela Tang, HR & Training Consultant, Hewlett Rand, Hong Kong



© Hewlett Rand 2020


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